FAQ

Frequently asked questions

Answers to the questions we hear most from patients, families, and partners.

Everything You Need to Know About Wound Care

Do I need a referral to be seen?

A referral may not always be required, but it can depend on your insurance plan, medical condition, and provider requirements. Our team can help guide you through the process and let you know what information may be needed before your first visit.

Where do you provide care?

We provide wound and skin care services in a comfortable, patient-centered setting. Depending on the patient’s needs and service availability, care may be provided at home or in an appropriate care environment where safe wound assessment, dressing changes, and follow-up support can be completed.

What types of wounds do you treat?

We care for a wide range of wound and skin conditions, including venous ulcers, diabetic ulcers, pressure ulcers, surgical wounds, arterial ulcers, burns, fragile skin concerns, and cancer-related wounds. Each care plan is based on the patient’s wound type, healing progress, comfort, and overall health needs.

What happens during the first visit?

During the first visit, a nurse will review your health history, assess the wound or skin concern, check for signs of infection or delayed healing, and discuss your current care routine. A personalized care plan may include wound cleaning, dressing recommendations, skin protection, education, and follow-up planning.

How quickly can I be seen?

Appointment availability may vary based on location, scheduling, and the urgency of your wound care needs. If you have a wound that is worsening, painful, draining heavily, or showing signs of infection, please contact us as soon as possible so we can help guide you to the right level of care.

Do you provide diabetic wound care?

Yes. We provide care for diabetic wounds, including diabetic foot ulcers and slow-healing wounds. Our approach focuses on wound assessment, infection prevention, dressing management, pressure reduction guidance, patient education, and ongoing monitoring to help protect healing and reduce complications.

Are visits HIPAA-compliant?

Yes. Patient privacy and confidentiality are very important to us. We follow HIPAA-aligned practices to help protect personal health information and ensure that patient care details are handled with respect, professionalism, and privacy.

What insurance do you accept?

Insurance coverage may vary depending on the patient’s plan, service type, and care needs. Please contact our team with your insurance information, and we can help review available options or guide you on the next steps.

Will you coordinate with my primary care provider?

Yes. When appropriate, we can coordinate with your primary care provider, specialist, or other healthcare professionals involved in your care. This helps ensure your wound care plan supports your overall treatment goals and keeps your care team informed.

What should I have ready for the first visit?

Please have your photo ID, insurance information, medication list, recent discharge papers or wound care instructions if available, and any supplies or dressings currently being used. It is also helpful to share how long the wound has been present and any recent changes in pain, drainage, odor, or appearance.

What if I have a wound emergency?

If you are experiencing heavy bleeding, severe pain, fever, rapidly spreading redness, sudden swelling, confusion, or signs of a serious infection, please call emergency services or go to the nearest emergency room immediately. For non-emergency wound concerns, contact our team so we can help guide your next steps.

How do I know if my wound may be infected?

Possible signs of infection include increasing redness, warmth, swelling, worsening pain, foul odor, unusual drainage, fever, or the wound getting larger instead of improving. If you notice these symptoms, seek medical guidance promptly so the wound can be properly evaluated.

How often will I need wound care visits?

Visit frequency depends on the wound type, dressing needs, drainage level, healing progress, and overall health condition. Some wounds may need more frequent monitoring, while others may require scheduled follow-up visits. Your care plan will be adjusted based on how the wound responds over time.

Do you help prevent future wounds?

Yes. Prevention is an important part of wound and skin care. We provide education on skin checks, moisture balance, pressure relief, safe dressing routines, diabetic foot care, and early warning signs so patients and caregivers can help reduce the risk of future wounds.